Shipping Policy 
  

Possible destinations. 

R4spain.com Only shipping to the member countries of the European Community drop-down menu available in the registration page or in your address book Shipping Additional. 
 

TRADE RETURNS
Occurs when the client wishes to return any product without there being any effect, either by repentance, change my mind, or the product, although it corresponds exactly with the description and photo of our website is not pleasing to the buyer. The deadline for communicating such refund is for 5 calendar days after receipt by the customer, should be festive, to register by mail of the intent of the returns for business.

Once we have received, we will process the refund.

The usual procedure is as follows:
Contact you to inform the acceptance of the return, and the delivery address, stating clearly on the packaging. You must deliver the product within 4 days from the date on which it was informed of the acceptance of the return. (Outside this period the refund will not be accepted). Does not apply to unsealed products without the original packaging, damaged, or easy to reproduce or copy (software, CDs,.) Printers with cartridges / toners installed hard drives, memory cards, memory modules or products in blister with broken or open packing, laptops with broken seal manufacturer.

The goods must arrive in the same condition as sent, ie should not have any information entered, passwords, etc., Must go to all components.

Failure to meet these conditions the product will be returned immediately to the client and not accept this return. 

R4spain repayment of money within a maximum of 72 hours upon receipt of the product and checked that it is in perfect condition.

Throughout the entire process, we keep you informed via email.
In this case the amount of postage is payable by the customer, both the first installment (which R4spain.com deducted from the total refund amount) as the cost of sending back to our stores, you'll have to make the customer , and the commission that produced the payment method chosen (if any).
  
RETURNS FOR DEFECTIVE DELIVERY
It occurs when the delivered product does not match that specified in the order (eg order a dvd-r, and get a dvd + r) or has been beaten and externally damaged during shipping.
If this happens you must immediately, and within less than 48 hours from receipt thereof, R4spain.com sending an e-mail to soporte@r4spain.com or contact us by phone. Once we receive this e-mail will begin to process your return. If you received damaged packaging is very important that you indicate on the delivery receipt from the carrier at the time of receipt.

The usual procedure is as follows:
Contact you via e-mail stating your return number which must clearly state on the packaging. 
Throughout the entire process, we keep you informed via email.
In this type of refund, all costs of collection and re-delivery shall be borne by R4spain.com 
 
GUARANTEES FOR TROUBLE
Occurs when the product is not working properly or has quit due to a technical problem within the period specified in the Law of Guarantees, 2 year warranty for end users and 1 year warranty for Distributors.
To process a warranty is essential to attach a copy of the invoice
The products are out of warranty for the following reasons:
"If you have received, once delivered to the customer, any failure by external events, accidents, ill follow the instructions, or changes in voltages.
"If they are damaged by making an incorrect configuration or software installation, hardware and peripherals, by the customer.
"If a fault caused by a component not provided by R4spain.com.
"In your case, if the general conditions imposed by a manufacturer for a product so indicate.
To do so, attach the required data:
Order-No.
-No reference of the article.
-Cause of the return.
-Copy of invoice
In this type of removal, transportation costs to our stores will be borne by the customer and the new release by R4spain.com.